Frequently Asked Questions

SHIPPING & PAYMENTS

How do I pay for my purchases at Beseen Optics?
We accept all major credit cards (Visa, Mastercard, American Express), payments via Paypal and direct deposit. In case you need more help, don't hesitate to contact us. Credit card payments are processed securely with Stripe.

How much is shipping?
We are pleased to offer complimentary free shipping & returns for all orders within the European Union. Please note that in case you wish to return an order we will provide you with a prepaid return order slip.

Does Beseen Optics sell or ship worldwide?
We currently ship inside the European Union. If you live outside the European Union please get in touch and we will try to work it out.

When will my order ship?
We endeavor to ship all orders within 48 hours of receipt. After we invoice your order and pack your item(s) for shipping, you’ll receive a shipping confirmation email.

What is your return policy?
We have a 10-day, hassle-free return policy for our eyewear. In case you aren’t totally satisfied with your purchase and 
wish to return it you may use the prepaid return order slip we provide. Items must be returned in their original condition and packaging. Upon receipt we will confirm the condition of the item and get you set up with a full refund within 7-10 days.

Important note: Please don't remove the sticker attached to the frame, unless you are sure you are happy with your purchase. The item cannot be accepted for return once this sticker has been removed.

Can I change or cancel part/all of my order?
If you would like to change or cancel your order after submission, then please contact us at +30 210 3620044. Please Note: we process your orders as quickly as possible and cannot modify/cancel orders after they’ve been packed for shipment.

What should I do if my order doesn't arrive?
Please call us at +30 210 3620044 or e-mail us at info@beseen.store and we'll get right on it.

What should I do if the product I received is different than what I ordered?
Please call us at +30 210 3620044 or e-mail us at info@beseen.store and we'll get right on it.

How long after Beseen Optics accepts my product return will I receive a credit to my credit card account?
Time periods can vary, but credits typically appear within approximately 7-10 business days from the day we accept your product for return. If you confirm that your item(s)' return was accepted for refund and you have specific questions about when the refund will be reflected on your credit card statement, then please contact your credit card company for more information.

 

GENERAL INQUIRIES

Can I get in touch with a sales representative at Beseen Optics?
Yes! You may call us at +30 210 3620044 or visit one of our stores. You may also send a direct message via our Facebook or Instagram account or email us at info@beseen.store

What do I need to order frames with prescription lenses?
While it may seem more complex on the surface, buying your eyeglasses online is as easy as buying anything else over the Internet. Before you order, you’ll need an eyeglasses prescription (make sure it’s not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can stop by any of our retail stores where our trained associates can measure your pupillary distance (PD). Once you have your PD, you can add it to the notes area in the cart or submit it along with your prescription to info@beseen.store

Is my item in stock?
We work hard to keep our online product inventory current.If the item that you’re interested in purchasing is not currently in stock, then please contact us via email at info@beseen.store or call us at +30 210 3620044 weekdays between the hours of 10:00 – 17:00 for further assistance.

 

PRIVACY & PERSONAL DATA

What are cookies?
A cookie is simply a technology for remembering something about you. Without cookies, a website is like a goldfish who loses its memory every time you visit a new page. Once you visit a new page, it doesn’t remember who you are. Now this can be a good and a bad thing. Without any memory, a website can’t do a lot of stuff. It can’t let you log in, because it forgets who you are. It can’t let you buy anything, because it forgets what you’re buying. But it also means it can’t track you. Some websites use cookies to remember what you do on their website, and to target ads at you. And some of those websites share their cookies, so that ads on one website know what you liked on another. This has scared a lot of people.

Well over 90% of websites use cookies. Cookies aren’t automatically good or bad, but it’s worth understanding what you can do about them. You can find more info here.

Do I have control over my personal data stored at beseen.store?
Yes you have! If you created an account at beseen.store you can edit, download or delete your personal information.
To do this just go to your Account page and click the "Access my Personal Data" button at the lower left side of the page. There you'll find your order history, addresses and other info you may have provided. You can edit, download or delete them. We will send you a confirmation email.

For further reading please check our Privacy Policy & Terms of Service.